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IMPORTANT SAFETY
NOTICE REGARDING D9 AND D6 DIVING INSTRUMENTS
Dear Suunto Customer,
June 9, 2006 -
Suunto Oy today announced an important safety notice regarding
its D9 and D6 diving instruments. This global decision involves
D9 and D6 instruments that have been delivered to distributors
and retailers, as well as product that has been sold to consumers.
Quality and safety
are paramount concerns for Suunto Oy. Our testing program
for the D9 and D6 product by Suunto employees and independent
divers all over the world has been extensive. Despite this,
Suunto Oy has identified a software bug in the D9 and D6
instruments. The software bug may cause the D9 and D6
to incorrectly track dive time on rare occasions, potentially
causing a risk to the diver.
The products affected
are:
D9 serial numbers 62102582 and below
D6 serial numbers 62103693 and below
The software bug
may activate when the D9 and D6 automatically recalibrate
to keep the correct time, or the user manually updates the
seconds in set mode. Suunto approximates that there is 0.6
% (a six-tenths of one percent) chance that the software bug
may appear during a dive. When the dive time is incorrect,
every fourth second is not registered in the dive time and
surface interval time, i.e., dive time goes 25% slower than
actual time and tissue loadings are recorded at 25% less than
actual loadings. As a trained diver you understand that this
could affect your decompression requirements and that the
length of a dive is one of the key factors in determining
those requirements.
Even though the D9 and D6 will function correctly approximately
99.4% of the time during a dive, Suunto wants to eliminate
the very small possibility of recording the dive time incorrectly.
Therefore, Suunto is requesting that all D9 and D6 shall
be returned for a software update that eliminates this issue.
To date, there have been no known injuries related to this
issue.
Action that
YOU should take
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Suunto
strongly recommends that you should not use the D9 or
D6 for diving without backup instrumentation before the
unit has been updated with the latest software. Please
bring your D9 and/or D6 to your nearest local authorized
Suunto retailer for the software updated as soon as possible.
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Please
contact your local authorized Suunto retailer - for
contact information please visit our web site www.suunto.com
You will then be advised on how to bring your D9 and/or
D6 to the retailer for a software update. Once the retailer
receives your D9 and /or D6 they will then forward your
unit to the Suunto Service Center for the software update.
You will be advised by the retailer the approximate turn
around time that the process will take. |
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If
that is not possible or if you require any further details,
contact the Suunto Help Desk at SuuntoD9-D6@nordictelecenter.fi
To contact Suunto by phone, call toll free 1 800 543 9124
in the USA and Canada, or +358 284 1160 (international
call rates are applicable) from all other countries. |
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On
receiving your D9 and /or D6 back, you will notice that
there will be a small white dot on the rear. This identifies
that the unit has been updated. As a complimentary
service Suunto will at the same time replace your battery
and perform a pressure test free of charge. |
Suunto apologizes
for any inconvenience and we thank you for your co-operation.
D9 and D6 Software Update Frequently Asked Questions
June 9, 2006
What is the reason
for software update?
A. There are two methods to keep accurate time in the D9 and
D6 - by manually adjusting the seconds or automatic calibration.
During this update process, there is approximately 0.6 % (a
six-tenths of one percent) chance that a software bug may
cause the D9 and D6 to incorrectly count dive time during
a dive. Therefore even though the D9 and D6 will function
correctly approximately 99.4 % of the time during a dive,
Suunto wants to eliminate the very small possibility of recording
the dive time incorrectly.
Q. Which serial
numbers are affected?
A. All D9s with serial numbers below 62102582
All D6s with serial numbers below 62103693
Q. Where can
I find my serial number on my D9
A. On the rear at 9 o'clock position under the PC cable connection.
Q. Where can
I find my serial number on my D6?
A. On the rear at the top right hand side at the 1 o'clock
position.
Q. How can I determine
if I have an updated D9 and/or D6?
A. All updated units will be marked with a small white dot
in rear of the unit. All new units manufactured with the updated
software will be marked with a letter U next to the serial
number.
Q. Where should
I take my D9 and/or D6 to have the update performed?
A. The fastest and easiest way is to return the D9 and D6
to your local authorized Suunto retailer. A list of retailers
can be found at www.suunto.com. If that is not possible, contact
the Suunto Help Desk at SuuntoD9-D6@nordictelecenter.fi. To
contact Suunto by phone, call toll free 1 800 543 9124 in
the USA, or +358 284 1160 (international call rates are applicable)
in other countries.
Q. Does the update
cost anything?
A. No. The update will be done free of charge to a consumer.
The battery will be replaced and the pressure test conducted
at the same time free of charge.
Q. Can I still
dive with the D9 and/or D6 if I don't have it updated?
A. Suunto does not recommend relying on the D9 or D6 for diving
until the update is completed. You should have the software
updated as soon as possible.
Q. How long does
the software update take?
A. The update process only takes about 20 minutes. Total turn
around time, including shipping, should be about one to two
weeks.
Q. Will I receive
a new D9 and/or D6?
A. No. One of the advantages of the D9 and/or D6 is that it
is reprogrammable and easy to update the software. You will
receive back your same unit.
Q. Will I lose
my logbook memory?
A. No. The logbook memory will remain intact; however, as
a back up you should download all data onto a computer before
returning the D9 and/or D6.
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